Overview Statistics
Data updated: January 20, 2026 at 09:15 AM
247
Total Complaints
+12% from last year
43
Active Cases
Currently in progress
186
Resolved
75% resolution rate
45
Avg Resolution Time
days
Cases by Stage
Violation Types
Unlawful Detention
28%
Discrimination
22%
Healthcare Access
18%
Property Rights
16%
Other
16%
Geographic Distribution
Districts
Kanifing
62
Brikama
48
Banjul
45
Kerewan
28
Mansakonko
24
Kuntaur
22
Janjanbureh
20
Basse
18
Complaints by Month (2026)
Processing Time Analysis
Screening to Admission
On track
7 days avg
Target: 10 days
Investigation Duration
Attention
28 days avg
Target: 30 days
Resolution to Closure
On track
5 days avg
Target: 10 days
Total Case Lifecycle
On track
45 days avg
Target: 60 days
Resolution Outcomes
45%
Resolved via Mediation
30%
Resolved via Determination
12%
Referred to Other Agency
13%
Other Outcomes
Recommendation Implementation Tracking
78%
Full Compliance
145 recommendations
15%
Partial Compliance
28 recommendations
7%
Non-Compliance
13 recommendations
186
Total Recommendations
Issued this year